Frontier West Virginia has told state regulators that it has several steps to improve service.
The telecommunications company submitted an action plan last week to the state Public Service Commission in response to an ongoing probe. The PSC noted earlier this year that Frontier has not been providing adequate telephone service to West Virginia customers.
The plan might not generate wows from customers, but it does have concrete actions:
— reducing extended outages on its copper network to a more reasonable level
— reducing the increased number of customer complaints to a more reasonable level
— reducing battery-related issues, including ensuring batteries in remote terminals are kept in working order
— addressing installation of new batteries to resolve current issues in its service areas
“The most long-lasting method to improve service quality in West Virginia’s network…
Frontier’s improvement plan includes better maintenance of copper network and batteries
